login audit vault system by 'support' user and then switch to 'root' user.
cd /usr/local/dbfw/bin/priv
and run diagnostic package
./dbfw-diagnostics-package.rb
this command will generate the diagnostics zipfile and write its name to stdout. This may then be copied from the system using any normal method.
chmod 775 /usr/local/dbfw/tmp/diagnostics_avs_2020_06_01_05_35_22_0A6239CD75E1EE716B5428EF358F893D.zip
Diagnostic file path: /usr/local/dbfw/tmp/
Download the diagnostic file and share with oracle support engineer.
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